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Frequently Asked Questions
Before you go

  • Emailers are sent to touch base with you and provide up-to-date information as your trip approaches; approximately 45, 30, and 7 days prior to departure. All emailers are sent to the email address entered on your registration form and added to this website for your convenience.

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    60-day emailer

  • Cornerstone Travel Group will send your Travel Documents in a Fed Ex packet to the address you provided on your registration form. The packet will contain your flight itinerary and confirmation number (for flight check-in 24 hours prior), bag tags, a Welcome Booklet highlighting trip details, and other pertinent trip information as needed. Look for your Fed Ex packet approximately 30 DAYS PRIOR TO DEPARTURE​.

    • A valid US Passport, with at least 6 months of validity past the date of your arrival, along with one blank page.

    • Airline reservation* and passport names MUST MATCH EXACTLY. You may not be allowed to travel if your airline reservation* des not match your passport exactly. 

    • Proof of vaccination is NOT required if arriving from the USA

    • A VISA is NOT required if traveling from the USA

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    *Airline reservations are issued with the names provided on trip registration. Please be sure to provide the name on your passport when registering for the trip. 

  • When registering for the trip, individuals will be asked to provide information for booking flights; legal name as it appears on your passport, date of birth, and gender. Once flights are booked an airline confirmation number is issued. This airline confirmation number will be highlighted in yellow on your flight itinerary, which is sent to the mailing address provided on your registration form approximately 30 days prior to departure.

  • Your trip package includes round-trip airfare, round-trip transfers (on group arrival/departure day only), elegant hotel accommodations for five (5) nights, baggage handling at hotel, arrival evening welcome cocktail reception, breakfast buffet daily (total of 5), London City Tour which includes a ride on the London Eye, and a farewell cocktails and dinner cruise on the Thames river. Taxes and gratuities in conjunction with these planned events are also included. For those instances in which you may have requested personal services, a customary gesture of a gratuity is always appreciated.

Hotel Information

  • Once you have collected your baggage and completed the immigration & customs process, you'll look for the MOFB signage where transportation staff will be waiting for your arrival. You will then be directed to your transfers to the hotel. Transfers to the hotel are approximately 35 minutes.

  • Hotel check-in time is 3:00pm. Upon arrival at the hotel please proceed to the group check-in area. The hotel will set up and maintain an incidental account for any miscellaneous charges that you authorize and are not part of your included group package. To open your account please present  a major credit card. 

     

    Every effort will be made to have your rooms ready upon your arrival, however, it cannot be guaranteed. Pre-tipped bellmen will deliver your baggage directly to your rooms once they are ready. ​

  • Electricity in London is 220 V 50 Hz AC. Sockets do require an adapter. A few adapters may be available at the hotel. As the hotel furnishes a hair dryer and there are USB outlets on the clocks in each room, you probably do not need an adapter except for some computer equipment.

  • The Sheraton Grand Park Lane has a gift shop with sundries.

  • Items such as meals, minibar charges, telephone calls, gift purchases, spa services, alcohol, room service, laundry, optional tours and activities, and any other items not specifically mentioned as included as part of the trip package, are at your own expense. Breakfast IS INCLUDED at no charge as part of your trip package.

  • Wi-Fi is included throughout the hotel property and in your hotel room. Access to the internet is also included.

While in London

  • You can use all major credit cards in London, but  Visa and Mastercard are by far the most used. American Express is not widely used in the United Kingdom. Some places with self-service machines, such as transit stations, may require a pin with your credit card. Before you travel, call the 800 number on the back of your credit card and tell them where you are going and the dates you will be gone. This will protect you from card declines due to suspected fraud.

  • The Pound is the currency of circulation in the United Kingdom. Credit cards are widely accepted in hotels, restaurants and major stores. You may want to exchange some US Dollars for Pounds. This can be done at Exchange Houses while you are there, however, a credit card is certainly more convenient.

  • The key to traveling in the UK is to be prepared for anything. Temperatures can vary widely from day to night. Bring a rain jacket or travel umbrella as the weather in the UK is famous for being fickle. Smart casual attire/dress is accepted everywhere. Shorts are perfectly fine. Men’s suits, sport coats and neck ties are not required. 

  • • They Drive on the left. Make sure you look both ways before crossing the street.
    • If you’re in a restaurant in London and the bill comes with a service charge, you do not need to tip on top of that. If it doesn’t, you can certainly add a tip of 10-12%. Please keep in mind that patience is a virtue, as you will not find the in and out dining atmosphere you may be used to. It is common in pubs for guests to go to the bar to place an order instead of a server coming to your table to take an order.
    • CityMapper is a great app that will tell you all of your options for getting from point A to point B on London’s public transportation, including taxis.
    • London’s black taxis are an institution, Uber is also popular. Download the Uber app before you go.
    • The London Underground, known as “The Tube”, is a great way to travel around central London. There is a Tube stop a short 5-minute walk from the hotel.
    • Almost all London museums can be visited free of charge.
    • The Changing of the Guards is one of the free things to do in London. The ceremony is free to watch and takes place at Buckingham Palace at 10:45am on Mondays, Wednesdays, Fridays and Sundays (weather permitting). Make sure to check the ceremony schedule before you go, as it can change.

  • London during the month of June will be on British Summer Time. If its 12:00pm in Missouri, its 6:00pm in London.

  • Temperatures in London in June will typically reach a high of 70° during the day and a low of 53° at night.

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